Issue analyzing Gong recordings

Incident Report for Swyft AI

Resolved

This incident has been resolved.

Posted Jul 24, 2024 - 17:18 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 24, 2024 - 14:38 CDT

Update

We are continuing to investigate this issue.

Posted Jul 24, 2024 - 11:08 CDT

Investigating

We are currently investigating an issue with transcribing and analyzing recordings from Gong.

Posted Jul 24, 2024 - 11:08 CDT

This incident affected: Dashboard.